Motivated sales professional with a passion for customer success and adding value.

Experienced Commodity Trader with a demonstrated history of new customer acquisition and high customer retention. Skilled in Account Management, Sales, Sales Management, Market Research, Analytics and Logistics. Strong sales professional with a Bachelor’s Degree in Economics and Political Science from Niagara University.

• Responsibilities and Achievements as a Senior Merchandiser:
• Developed, hired and managed a new team of Order Fulfilment Coordinators, directly leading to increased sales team efficiency of 20% by streamlining processes and creating additional free time for sales staff to focus on revenue-generating activities 
• Revamped and implemented new sales strategy, KPI’s and Goals, yielding 15% higher customer interactions year over year 
• Redefined the marketing strategy to elevate customer engagement 
• Mentor junior account managers 
  
• Everything included below
• Responsibilities and Achievements as a Merchandiser:
• Top salesperson for the last 4 years 
• Consistently exceed sales targets by an average of 15% with a customer retention rate of 98% 
• A trusted advisor, consistently providing valuable insights, guidance, and expertise to members, leveraging deep industry knowledge and market trends to help them make informed decisions and achieve their business goals 
• Responsible for largest geographical sales territory while maintaining the largest single customer by both size and sales dollars
• Visit with member-owners on farm to better understand their unique needs and to build relationships 
• Serve in a consulting role utilizing analytical skills and a strategic mindset to assess clients’ needs, identify areas for improvement, and develop customized solutions.  
• Lead weekly meetings with the sales team 
• Handle logistics for members’ orders to ensure their operations run smoothly
• Communicate daily with customers, vendors and logistics partners to ensure timely delivery of product   
• Identify and explore new vendor/supplier opportunities to build a stronger supply network and provide increased value for our member-owners 
• Negotiate discounts with vendors resulting in increased margin dollars of $240,000 
• Publish monthly market commentary to provide guidance on commodities markets to assist members in making data backed decisions 
• Continuously improve policy and processes with measurable metrics that show improvement
• Onboard, train and mentor new employees 
• Chosen to participate in the corporate management mentoring program by senior leadership 
• Experienced working remotely, in office and in the field 

• Ran necessary balancing and farm deviation reports and reconciled information obtained from customers/vendors 
• Communicated with customers, haulers and field staff to clarify and answer questions they had about farm pickups and pounds of milk delivered to milk plants and provided monthly milk component information to customers 
• Accumulated/processed/retrieved data from sources such as SAP, Word, Excel, Dairy.com and Entity Search 

• Leadership Essentials Certification
• JDE Super User
• Cornell Dairy Nutrition 
• AFIA Feed Industry Institute 

Education & Proficiencies

Niagara University

Lewiston, NY

Bachelor’s Degree in Economics and Political Science

2017

3.5 GPA

Dean’s List

Phi Alpha Delta