Motivated sales professional with a passion for customer success and adding value.

A Results-driven Account Manager, specializing in building strong client relationships, maximizing account potential, and driving long-term customer success. I have over 6 years of experience managing large territories and high-value accounts and I have consistently exceeded sales targets and retention goals by delivering tailored solutions that meet unique client needs. I excel in consultative selling and leveraging data-driven insights to maximize value. I’m passionate about customer satisfaction and business development, I thrive on creating seamless experiences that foster loyalty and long-term partnerships.

• Responsibilities and Achievements as a Senior Account Manager:

• Spearheaded over $20 million in annual sales orders while maintaining exceptional client satisfaction and retention rates.

• Revamped sales strategies and introduced KPIs and goals, resulting in a 15% year-over-year increase in customer interactions. customer interactions in year over year 
• Built and led a high-performing team of Order Fulfillment Coordinators, driving a 20% increase in sales team efficiency by streamlining processes and enabling sales staff to focus on revenue-generating activities.
• Designed and implemented a redefined marketing strategy to elevate customer engagement and brand visibility.
• Actively mentor and develop junior account managers, fostering a collaborative and high-achieving sales culture.
• Collaborate with cross-functional departments to execute strategic initiatives, contributing to overall company growth.
• Everything included below
• Responsibilities and Achievements as an Account Manager:
• Consistently exceeded sales targets by an average of 15%, managing the largest geographical territory and top customer by sales volume.
• Built strong client relationships through on-site visits, tailoring solutions to meet unique customer needs and driving satisfaction.
• Leveraged Salesforce to track customer interactions and maintain a robust sales pipeline from prospecting to closing.
• Created and delivered monthly market commentary on commodities markets, empowering clients with data-driven decision-making insights.
• Negotiated vendor discounts, generating an additional $240,000 in margin dollars.
• Led weekly sales team meetings to share best practices and align on strategy, fostering team success.
• Collaborated daily with customers, vendors, and logistics partners to ensure timely delivery and seamless operations.
• Played a key role in onboarding, training, and mentoring new employees, contributing to team development and performance.
• Selected by senior leadership for the corporate management mentoring program in recognition of leadership potential.
• Experienced working remotely, in office and in the field.

• Ran necessary balancing and farm deviation reports and reconciled information obtained from customers/vendors 
• Communicated with customers, haulers and field staff to clarify and answer questions they had about farm pickups and pounds of milk delivered to milk plants and provided monthly milk component information to customers 
• Accumulated/processed/retrieved data from sources such as SAP, Word, Excel, Dairy.com and Entity Search 

• Leadership Essentials Certification
• 2024 Global Leadership Conference
• JDE Super User
• Cornell Dairy Nutrition 
• AFIA Institute 

Key Skills

• Full-Cycle Sales Management
• Consultative Selling and Negotiation
• Account Management & Client Retention
• Pipeline Development & Lead Generation
• KPI Development & Analysis
• Team Leadership and Mentorship
• Cross-Selling & Upselling

Education & Proficiencies

Niagara University

Lewiston, NY

Bachelor’s Degree in Economics and Political Science

2017